Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Additionally, because the app stops running as soon as you close it, it won't drain your battery. However, I now get three notification sounds after approving the request. Q: Will my users work or school account password get automatically synced? What are the steps? This type of account is frequently called a "broker" account. 1. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. A: We're always working on new features, bug fixes, and performance improvements. Reinstalling doesn't work either. If you have feedback for TechNet Subscriber Support, contact Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Then sign on with recovery account to do the restore. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Whenever I try to enter a MS service (e.g. May 31, 2022 . If you have an Apple device, the ID.me Authenticator app is the best option. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. There are only 2 choices provided. On a side note, can you describe how you were able to define authentication methods per conditional policy? Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. after changing that the notifications are prompt on my android. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Then, select Settings and scroll down to the Notifications section. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Next, youll need to install Microsoft Authenticator on your new phone. This permission is required for sending notifications to verify your identity. But how that experience looks depends on your hardware'soperating system. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. It can also be used to sign in to apps and websites that support Microsoft Authenticator. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Q: Can I add only certain users in my organization to the allowlist for Autofill? Contacts and phone. The accounts that were backed up from your old phone will be transferred to your new phone. Authenticator APP and re-add accounts to APP? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Delivered on weekdays. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Please let me know if you need any further assistance. You may also refer this article for more information: How to use the Microsoft . Dec 14 2021 Just clicking on it will cause a notification permission request to pop up which you can grant. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Old Microsoft account authentication app was perfectly working. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Why am I seeing this? Autofill is not currently available for work or school accounts. You can turn App Lock on or off on the Authenticator Settings page. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. - edited If possible, you could check this Microsoft is also providing Outlook with a similar service. Some work and school accounts require an additional PIN whenever you verify your identity. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Definitely would like to see the one-time bypass feature in Azure MFA. For example, if we use WIFI. My phone have been stolen, I had work account logged in there. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Much thanks mate! You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Since they have removed their account from the application they can not authenticate to the portal. Shop your favorite products and well find the best deal with a single click. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. This will remove passwords and other autofill data from the device. On the next screen, you can select onStop sync and remove all autofill data. Any personal data collected is limited to information needed to help troubleshoot app issues. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Sharing best practices for building any app with .NET. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. If you change your mind, you will need to go to Settings and manually enable the permission. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Sometimes your organization wants to know your location before allowing you to access certain resources. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. This is the only way to fix it. By submitting your email, you agree to the Terms of Use and Privacy Policy. To use Microsoft Authenticator, you need to first enable it on your Android device. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Also it might show options to use another email address or phone number. If the date and time is wrong, or out of sync, the code won't work. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Therefore, having the phone and approving the request meets the criteria for the second step of verification. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Q: How is my location information used and stored? A: No. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Your accounts will then automatically be added to Microsoft Authenticator on your new one. I have make sure that the battery . More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Prevent phone from sleeping. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. TapRemove accountto remove the account from the app. For me it was not required to remove settings or the whole app to solve it. Make sure the device hashardware encryption enabled. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 For steps to enable hardware encryption, see Encrypt your Android device. Q: How can I see whichsites are using my identity data? A push notification authentication is a notification that is sent to a users device in order to confirm their identity. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Unfortunately, I receive the notifications to the old phone. Q: My one-time passcodes are not working. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: How are my passwords protected by the Authenticator app? Open the app, go toapps top-level menu, and then select Send feedback. 01:13 PM I have make sure that the battery optimization and all sort of notification permissions are allowed. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Any help would be great here also. You can try to resolve your network connections through your phone settings. Notifications can be sent from any number of channels or in-band or out-of-band. It was in the way more than I used it so I turned it off. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Open APP and check for notifications. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Tap the account you want to remove, and then tap Remove Account.. Here, we suggest to try the following suggestions to see if it is working.1. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Q: I am having trouble adding my personal account to Microsoft Authenticator. Make sure the app is turned on to use sound or to vibrate for notifications. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Authentication app is not working correctly. Check for notifications doesn't change the situation: no notification queued. How do I make sure notifications don't continue to go to my old device? 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The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. There is no help available anywhere, and there seems to be no way to "reset" this security information. On iOS, Microsoft recommends allowing the app to access location always. Use biometric hardware. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. Camera. did you restore from a backup of the accounts on it or go fully from scratch? I have make sure that the battery optimization and all sort of notification permissions are allowed. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Whenever I try to enter a MS service (e.g. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Select the headings below to see more information. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? I guess i've never noticed this as the notifications have just stopped working recently. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. On these devices, Authenticator is automatically registered as a device administrator. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. @Robert WoodsSomehow I got mine to work. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Spice up your small talk with the latest tech news, products and reviews. A: The Authenticator app collects your GPS information to determine what country you are located in. Just turn on theScreen Capturesetting in Authenticator and restart the app. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Oct 06 2018 2023 CNET, a Red Ventures company. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Find out more about the Microsoft MVP Award Program. Even deleting the app from your old device isn't enough. Q: Why does the number next to the code keep counting down? Some information from your storage is collected to diagnose the issue. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Q: Why is my account tile gray and inactive? This timer is the countdown to the verification code changing to the next code. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. if yes it may affect your user behavior. iPhones also require that you have an iCloud account. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Control vibration. If you register your device with your organization, your organization can change this policy on your phone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. You must have an Authenticator app installed on your device in order to use it. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Finally, add the account again and turn authenticator backup back on again. Tap the Contoso account tile. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Microsoft Authenticator will display a message if you need to do this. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Password autofill won't sync work or school account password for your users. If your question wasn't answered here, we want to hear from you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Can you get notifications for some accounts on the app, but not others? Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. You still use your password to access credentials to share with another organization. If you have any other questions about Microsoft Authenticator APP, welcome to post back here.