vivid seats refund vivid seats refund

If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. c/o Settlement Administrator I contacted Vivid Seats on Himbergers behalf about his event tickets. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. (the "Settlement Class" or "Settlement Class Members"). If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Sit back and relax while we do the work. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. . You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. You can also email us or check out our FAQs.Well be with you ASAP. Why is it taking so long to get a cruise refund? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Did you find it helpful? You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Will this be the busiest spring break ever? So should you buy tickets for live events through Vivid Seats? If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Your order is then sent to the seller for confirmation. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Event organizers apparently hoped to keep the ticket money. . Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. How can you get a full refund from Trainline? Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. We may, at your request, ask the seller to re-issue your tickets. How do I get my compensation? Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. There was absolutely no way to talk to a human. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. It depends. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. So, first and foremost, please look for (and look to) this email notice. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. These Britrail England Flexi Passes are taking forever to refund. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. please contact our team at Elliott Advocacy through this form. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. If your show hasnt announced a new date yet, please hold on to your tickets. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Himbergers problem was preventable. This FAQ explains our general policy and approach. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Information about Covid-19 Vivid Seats is closely monitoring We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Again. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Instant Download Within a few minutes of placing the order. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Do Vivid Seats Offer Refunds for Postponed Events? In order to issue refunds, Ticketmaster must first get approval and funds from our clients. I want a $1,100 refund for my Samsung electric stove. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Walt Disney World Resort in Florida will remain closed until further notice. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. . We publish the names and emails of customer service managers. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The parties are not required to exchange selection lists. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Events may be canceled by the team, venue, performer, or promoter. All sales are final; there are no cancellations, returns, or exchanges. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Do Not Sell or Share My Personal Information. All Rights Reserved. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. You will receive notice via email if your event has been canceled. The Wagner opera returns to the Met for the first time in 17 years.